tg9999 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data tg9999 collects, why we collect it, how we use it, and what rights you hold as a registered player in Bangladesh.
Last updated: January 2026This Privacy Policy ("Policy") describes how tg9999 ("tg9999", "we", "us", "our") collects, uses, stores, discloses, and protects personal information provided by users ("Player", "you", "your") when accessing or using the tg9999 platform at https://tg9999.pro. This Policy applies to all players registering and using tg9999's services from Bangladesh and from any other location where the platform is accessible.
By registering an account or continuing to use the tg9999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, please do not register an account or use the platform.
tg9999 is committed to handling your personal information responsibly and in accordance with applicable data protection principles. We apply industry-standard security measures across all systems that store and process personal data, and we do not sell your personal information to third parties for marketing or advertising purposes.
This Policy should be read in conjunction with the tg9999 Terms & Conditions, which governs your overall use of the platform. In the event of any inconsistency between this Policy and the Terms & Conditions on privacy matters, this Policy shall take precedence.
1.1 Registration Data
When you create a tg9999 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, mobile phone number, and your chosen username. This information is required to verify your identity, confirm your eligibility to use the platform (including age verification to confirm you are 21 years of age or older), and to communicate with you about your account.
1.2 Identity Verification Data
To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, tg9999 may request copies of government-issued identity documents such as a National ID card, passport, or driver's licence, along with proof of residential address such as a recent utility bill or bank statement. Where required, we may also request a selfie photograph alongside your identity document for liveness verification. These documents are processed by regulated third-party identity verification providers and are stored securely.
1.3 Financial Data
When you make deposits or withdrawals, tg9999 collects transaction-related financial data including your bKash or Nagad mobile money number, bank account details where applicable, transaction amounts, dates, and references. tg9999 does not store full card numbers, CVV codes, or mobile banking PINs. Payment card data is handled directly by PCI-DSS compliant payment processors.
1.4 Usage and Technical Data
tg9999 automatically collects certain technical and usage data when you access the platform. This includes your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, games played, bets placed, and clickstream data. This information is used to maintain platform security, detect fraudulent activity, improve user experience, and generate aggregate analytics.
1.5 Communications Data
When you contact the tg9999 support team via email or live chat, we retain a record of that correspondence including the content of messages, timestamps, and any attachments provided. This data is used to resolve your queries, improve support quality, and maintain a record of interactions for dispute resolution purposes.
tg9999 uses the personal data we collect for the following specific purposes. We process personal data only where we have a lawful basis to do so, which includes performance of a contract with you, compliance with a legal obligation, and our legitimate interests in operating a safe and fair gaming platform.
3.1 Payment Service Providers
To facilitate deposits and withdrawals, tg9999 shares necessary financial and identity data with regulated payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard processing networks. These providers operate under their own privacy policies and are subject to applicable financial regulation. tg9999 shares only the minimum data required to complete your transaction.
3.2 Identity Verification Providers
KYC and identity verification services are carried out by regulated third-party providers. When you submit identity documents for account verification, those documents are transmitted securely to our verification partner's systems for processing. Our verification partners are contractually prohibited from using your identity data for any purpose other than the verification service they provide to tg9999.
3.3 Game Providers
tg9999 offers games from leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play games provided by these studios, limited gameplay data (such as player session identifiers and game round results) may be processed by the relevant game provider's systems to deliver the game. Game providers do not receive your full personal profile, financial data, or contact information.
3.4 Legal and Regulatory Disclosure
tg9999 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or to protect the rights, property, or safety of tg9999, its players, or third parties. In such circumstances, tg9999 will disclose only the information strictly required by the applicable legal obligation.
3.5 No Sale of Personal Data
tg9999 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Any data sharing is limited to the operational purposes described in this section and is governed by contractual data processing agreements with each third party.
tg9999 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse usage patterns. The following categories of cookies are used on the tg9999 platform:
- Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without affecting platform functionality.
- Functional Cookies: Used to remember your preferences such as your preferred language, display settings, and last visited game categories. These cookies enhance your experience but are not strictly necessary for platform operation.
- Analytics Cookies: Used to collect aggregate data about how players navigate the platform, which games are most popular, and how long sessions typically last. This data is used in anonymised form to improve tg9999's services. No individual player is identified through analytics data.
- Security Cookies: Used to detect unusual login patterns, multiple account indicators, and other signals associated with fraud or prohibited conduct. These are essential to platform integrity and cannot be disabled.
You may manage non-essential cookies through your browser settings. Note that disabling functional or analytics cookies may affect certain features of the tg9999 platform. Essential and security cookies are required for the platform to operate and cannot be disabled by the user.
To manage or delete cookies stored by the tg9999 platform, access your browser's privacy or settings menu. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Clearing cookies will log you out of your current tg9999 session.
tg9999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The following general retention periods apply:
Personal data associated with your active tg9999 account is retained for the duration of the account's existence plus a minimum period of five years following account closure to comply with applicable financial record-keeping and anti-money laundering obligations.
All deposit, withdrawal, and wagering transaction records are retained for a minimum of five years from the date of the transaction. This retention is required for financial compliance, dispute resolution, and regulatory audit purposes.
Copies of identity documents submitted during KYC verification are retained for the duration of account activity plus five years following account closure. After this period, documents are securely destroyed in accordance with our data disposal procedures.
Records of customer support interactions are retained for three years from the date of the interaction, or longer if the interaction is related to an ongoing dispute or investigation. These records may be accessed by the Player upon written request.
As a tg9999 player, you have rights in relation to the personal data we hold about you. To exercise any of the rights described below, please contact the tg9999 support team at [email protected] with your full name, registered account username, and a clear description of the right you wish to exercise. tg9999 will respond to all data rights requests within a reasonable timeframe.
You may request a copy of the personal data tg9999 holds about you, along with information about how it is used and with whom it has been shared. We will provide this information in a clear, structured format within a reasonable period of your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update certain account details directly through your tg9999 account settings.
You may request that tg9999 delete your personal data. Note that this right is subject to limitations where tg9999 is required to retain data for legal, regulatory, or dispute resolution purposes. We will inform you of any applicable limitations at the time of your request.
In certain circumstances, you may request that tg9999 restrict the processing of your personal data — for example, where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
Where technically feasible, you may request a copy of the personal data you provided to tg9999 in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Where tg9999 processes your personal data on the basis of your consent (such as for promotional communications), you may withdraw that consent at any time by contacting [email protected] or by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
tg9999 implements a range of technical and organisational measures to protect the personal data of our players against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:
- SSL/TLS Encryption: All data transmitted between your device and the tg9999 platform is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, personal information, and financial data in transit.
- Access Controls: Access to systems that hold personal data is restricted to authorised tg9999 personnel on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
- Secure Data Storage: Personal data is stored on secure, access-controlled servers. Database systems are protected by firewalls, intrusion detection systems, and regular security auditing.
- Fraud Monitoring: tg9999 operates continuous automated monitoring systems to detect suspicious login activity, unusual transaction patterns, and other indicators of unauthorised access or fraud.
- Incident Response: tg9999 maintains a data breach response procedure. In the event of a security incident that affects your personal data, we will notify affected players as quickly as reasonably practicable and take appropriate remedial action.
While tg9999 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. You acknowledge this inherent limitation and agree that tg9999 is not liable for security breaches arising from factors outside its reasonable control, including breaches resulting from your own failure to keep your account credentials secure.
With your consent, tg9999 may send you promotional communications about daily bonuses, reload offers, free spin allocations, cricket sportsbook promotions tied to BPL, IPL, and T20 World Cup events, and seasonal offers aligned with Eid, Pohela Boishakh, and national holidays in Bangladesh.
Marketing communications will be sent to the email address or mobile number registered on your tg9999 account. You may opt out of marketing communications at any time by updating your notification preferences within your account settings, or by contacting [email protected] with your opt-out request. Opting out of marketing communications will not affect your ability to receive essential account and transaction notifications, which are sent regardless of marketing preferences as they relate to the operation of your account.
tg9999 does not share your contact details with third-party marketers and does not engage in unsolicited cold-calling or SMS marketing to non-consenting users.
The tg9999 platform is strictly intended for adults aged 21 years and over. tg9999 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, delete the data, and where applicable, refund any deposits made.
If you believe that a minor has registered a tg9999 account or provided personal data to tg9999 without appropriate consent, please notify us immediately at [email protected]. We treat such reports as a high priority and will investigate and act without delay.
tg9999 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. Where an amendment materially changes how we collect or use your personal data, tg9999 will endeavour to notify registered players via a platform notification or email to your registered address prior to the change taking effect.
Your continued use of the tg9999 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how tg9999 protects your personal information.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by tg9999, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6), and handles all privacy queries in English.
[email protected] — please include "Privacy Request" in your subject line, along with your full name and registered username so we can locate your account promptly.
General privacy enquiries are typically acknowledged within 24 hours. Formal data rights requests (access, erasure, portability) are handled within a reasonable period, and we will notify you of progress along the way.
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